1. Introduction
This Privacy Policy explains how CloudVisual Ltd ("CloudVisual", "we", "our", or "us") collects, uses, and protects your personal data when you use our website (cloudvisual.co.uk) and our services.
CloudVisual Ltd is a company registered in the United Kingdom (Company No. 09093343) with its registered office at Vaughan Chambers, Vaughan Road, Harpenden, England, AL5 4EE.
2. What Data We Collect
We collect and process the following types of personal data:
- Contact Information: Name, email address, phone number (if provided).
- Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our site.
- Communications: Emails, messages, and other interactions with us.
3. Legal Basis for Processing
Under UK GDPR, we must specify our legal basis for processing personal data:
- Consent: Where you have given clear consent (e.g., signing up for marketing emails).
- Contract: Where processing is necessary to fulfil a contract with you (e.g., responding to an enquiry).
- Legal Obligation: Where we are required to process data to comply with legal obligations.
- Legitimate Interests: Where processing is necessary for our legitimate business interests and does not override your rights.
4. How We Use Your Data
We use your personal data for the following purposes:
- To provide and manage our drone photography and videography services.
- To respond to enquiries and process bookings.
- To improve our website and customer experience.
- To comply with legal and regulatory obligations.
5. Enquiry and Quote Forms
When you submit our contact form or quote form, we ask you to tick a consent box before your details are sent. Ticking that box is what allows us to process the information you have entered, and it is entirely your choice - you can contact us by phone or email instead.
What we do with it: the details you submit are emailed to our team so that we can reply to you, prepare a quote, and plan the work if you go ahead. That is the only thing we use enquiry data for.
What we do not do with it: we do not add you to a marketing list, we do not send you unsolicited emails, and we do not sell, rent or share your enquiry details with any third party for their own purposes.
Proof of consent: because UK GDPR requires us to be able to demonstrate that you consented, we keep a record of each submission that includes the date and time, your name and email address, your IP address, and the exact wording of the consent statement you agreed to. This record is stored securely, is not published anywhere, and is used only to evidence consent.
How long we keep it: enquiries that do not become projects are deleted within 24 months. Where we go on to work together, records are kept for as long as needed for the project and for the periods required by tax and accounting law. Consent records are kept for as long as we hold the related enquiry data.
Withdrawing consent: you can withdraw your consent at any time, and it is as easy to withdraw as it was to give. Email [email protected] and we will delete your enquiry details. Withdrawing consent does not affect anything we lawfully did with the data beforehand.
6. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. Some cookies are essential for the website to function. Analytics cookies (Google Analytics) are only set if you accept them using the cookie banner - if you reject, or ignore the banner, analytics storage stays switched off. You can change your choice at any time by clearing this site's cookies in your browser.
7. Data Sharing
We do not sell or rent your data. However, we may share it with:
- Service Providers: We use trusted third-party companies for services such as website hosting, analytics (Google Analytics), and email communications.
- Legal Authorities: If required by law, we may disclose your data to authorities.
8. International Data Transfers
Some of our service providers, such as Google Analytics, may process your data outside the UK/EU. Where this occurs, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs) or UK GDPR adequacy decisions, are in place.
9. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- The right to access your personal data.
- The right to request correction or deletion of your data.
- The right to object to processing for marketing purposes.
- The right to withdraw consent at any time.
- The right to request data portability.
- The right to restrict processing under certain conditions.
To exercise your rights, contact us at [email protected].
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
11. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
12. Making a Complaint
If you believe we have not handled your personal data in accordance with the law, you have the right to complain to the UK Information Commissioner's Office (ICO):
ICO Website: https://ico.org.uk/make-a-complaint/
ICO Contact Number: 0303 123 1113
13. Contact Us
If you have any questions about this policy, you can contact us at:
Email: [email protected]
Address: CloudVisual Ltd, Vaughan Chambers, Vaughan Road, Harpenden, England, AL5 4EE